Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

January 1, 2024

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Glendale Heights. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Glendale Heights as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Glendale Heights, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Glendale Heights
1153 Bloomingdale Rd.
Glendale Heights, Illinois 60139
630-588-8846

More articles from Tuffy Glendale Heights

Chilly Warning (Diagnosing a Noise in Cold Vehicle)

April 6, 2025

When the weather gets colder, sometimes the noises your vehicle makes will change. For example, you may notice a whining sound when you get going in the morning. It may go away when the vehicle warms up, but it's best not to ignore that sound because it could be a warning of worse things to com... More

How Tired Are Your Tires? (Tire replacement)

March 30, 2025

Of the things you think about most, your tires are probably pretty far down the list. Thats understandable because todays tires are engineered to do their job without needing you to pay too much attention to them. But they DO wear out, and worn tires can contribute to skidding in bad weather, not... More

Braking Good (Brake Drum Replacement)

March 23, 2025

Maybe your vehicle feels like Breaking Bad. In other words, when you brake, things are bad. You may find it takes you a longer distance to stop, you feel a vibration, or its pulsating when you depress the brake pedal, or perhaps your vehicle pulls to one side. Those can be symptoms of failing b... More